Shipping Policy & Delivery

Q: Do you offer free shipping?

Yes, we offer free Canada-wide shipping on orders over C$899 , provided the total weight is under 150 lbs. However, free shipping does not apply to certain remote areas or larger items requiring freight shipping. If your location or order falls outside the free shipping criteria, we’ll notify you about any additional charges.

SHIPPING POLICY & DELIVERY

Last updated December 28, 2024

Welcome to Fireplace Junction! We’re excited to get your new fireplace products to you as quickly and smoothly as possible. This Shipping & Delivery Policy is part of our Terms and Conditions and applies to all orders placed with us. Please take a moment to review this policy before completing your purchase.

Freight Shipping for Fireplaces

To ensure your fireplace is delivered undamaged, we exclusively use Freight LTL (Less Than Truckload) shipping for most fireplace deliveries. This method provides extra care and minimizes the risk of damage during transit. Rest assured, our team works closely with reliable carriers to guarantee your order arrives in excellent condition.

Shipping & Delivery Options

In-Store Pickup

We’re happy to offer in-store pickup for items marked as “Ready for Pickup.” Once your order is prepared, we’ll notify you via email or phone to schedule a convenient pickup time. Simply stop by our store, and we’ll have everything ready for you.

Free Shipping

We’re pleased to offer free Canada-wide shipping on orders over C$899, provided the total weight is under 150 lbs. Free shipping applies to standard delivery methods only and excludes remote areas (details below). Expedited or specialized shipping services may incur additional costs.

Expedited Shipping

If you need your order sooner, expedited shipping options are available for an additional fee. These costs will be displayed during checkout and depend on the shipping method and delivery location.

Remote, Rural, or Hard-to-Reach Areas

Orders shipping to remote, rural, or hard-to-reach areas may incur additional fees. This applies to both free shipping and regular shipping orders. We allocate up to 10% of the purchase value to cover shipping, but if charges exceed this amount, we will notify you promptly. At that time, you can choose to accept the additional charges or cancel your order.

Exceptions for Free Shipping:

Northwest Territories (NT)
Yukon (YT)
Nunavut (NU)
Rural areas such as postal codes: A0K, A0P, A0Q, A0R, and X0A-Y9Z.

Shipping Classes	Rate	Additional Information
Free Shipping (Canada)	Now Free - All Provinces in Canada	Free for orders over C$899. Total order weight must be lower than 150 lbs.
Heavy Shipping (Ontario)	Now Free. Valid Until August 28, 2026. Usually $129.	Applies when the total order weight Exceeds 150 lbs. Free for Summer Promotion
Standard Shipping (Canada)	$59 Flat Rate	Applies to orders below C$899 for items below 150 lbs
Heavy Shipping (Canada)	Now Free. Valid Until August 28, 2026. Usually $159.	Applies to orders over C$899 for items over 150 lbs. Free for Summer Promotion

International Shipping

We currently ship to Canada and the United States. Free shipping applies only to eligible Canadian orders. International orders may incur additional shipping fees, duties, or taxes, which are the responsibility of the customer.

Incorrect Address / Non-Received Items

Please ensure your shipping address is accurate before completing your order. If an item is shipped and returned due to an incorrect address or is deemed undeliverable, the customer will be responsible for shipping fees both ways.

For freight orders requiring the shipping company to contact you prior to delivery, it is essential to ensure availability. If the product is returned because the freight company could not reach the customer, the order will be considered a return and subject to our Return Policy.

Delivery Inspection

Over 99.99% of our deliveries arrive without any damage, but for your protection, we ask that you inspect your order carefully upon arrival.

If You Notice Exterior Damage:

Open the box and inspect for concealed damage before signing the delivery receipt.
If the driver refuses to allow inspection or does not let you note "damaged" on the receipt, please call us immediately at +1 (647) 955 8557
. If we are unreachable, you should refuse the shipment. This will not invalidate your order, and we’ll work quickly to resolve the issue.

Signing the Delivery Receipt:

If there is visible damage, write "Damaged" on the delivery receipt before signing.
If there is no visible damage, sign for the freight as usual.

Important: By signing the delivery receipt without documenting damages, you legally confirm that the freight was received in good condition.

Damage Reporting:

If you discover any damage after delivery, you have 3 business days to report it by calling us at +1 (647) 955 8557. Unfortunately, we cannot accept damage claims beyond this period.

Leave-Without-Signature Requests:

If you authorize the delivery company to leave your order without a signature, Fireplace Junction cannot be held liable for any damages or missing items. Leaving a note is considered the same as signing for your items in good condition.

Delivery Delays

We strive to deliver all orders on time. However, unforeseen delays may occur due to weather, carrier issues, or other factors beyond our control. In the event of a delay, we will notify you promptly and provide an updated delivery timeline.

Shipping FAQs

Do you offer free shipping?

Yes, we offer free Canada-wide shipping on orders over C$899, provided the total weight is under 150 lbs. However, free shipping does not apply to certain remote areas or larger items requiring freight shipping. If your location or order falls outside the free shipping criteria, we’ll notify you about any additional charges.

How can I inspect my order for damage upon delivery?

We recommend carefully inspecting the packaging and contents upon delivery. If you notice any visible damage, document it by writing “Damaged” on the delivery receipt before signing. If the delivery driver does not allow inspection or refuses to note damages, contact us immediately at +1 (647) 955 8557. If you discover damage after delivery, report it within 3 business days to ensure we can assist you effectively.

What happens if my shipment is delayed?

While we aim to deliver all orders on time, delays can occur due to factors beyond our control, such as weather or carrier issues. If your shipment is delayed, we’ll notify you promptly and provide an updated delivery timeline. For further updates, feel free to contact our customer service team.

Do you ship to remote or rural areas?

Yes, we ship to remote and rural areas, including the Northwest Territories, Yukon, and Nunavut. However, these locations, as well as certain rural postal codes (e.g., A0K, A0P, A0Q, A0R, and X0A-Y9Z), may incur additional shipping fees. We’ll notify you if additional charges apply, giving you the option to accept or cancel your order.

What happens if my package is returned due to an incorrect address?

If an item is returned because it was not deliverable due to an incorrect address, the customer will be responsible for the shipping fees both ways. For larger freight items requiring the shipping company to contact you, please ensure your contact information is accurate. If the freight company cannot reach you and the item is returned, the order will be subject to our Return Policy.