Last updated December 28, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Open Boxes: We cannot accept returns on open-box items, as the original packaging is critical to ensuring the product's safety during transit and maintaining its resale value.
● Installed Fireplaces and Heaters: Once a fireplace or heater has been installed, it is considered used and cannot be returned. This policy ensures that all products sold are new and have not been previously installed, guaranteeing the quality and safety of our items.
● Accessories: Due to the nature of fireplace and heater accessories, we cannot accept returns on these items. This policy allows us to maintain the highest quality standards and ensure that all accessories are new and unused when purchased.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
● A 35% restocking fee will be charged for all returns.
● If your item arrives damaged, Fireplacejunction.com is committed to providing a seamless resolution to the issue. In such cases, customers are entitled to receive a replacement for the damaged part free of any additional charges. However, if you choose to return the entire item due to the damage instead of receiving a replacement part, please note that our standard return policy will apply. This means you will be responsible for covering the restocking fee as well as shipping costs both ways (for the return of the damaged item and the initial delivery).
● All returns at Fireplacejunction.com are subject to a 35% restocking fee, which will be deducted from your refund amount. This fee helps us cover the costs associated with processing returns, inspecting returned items, and restocking products in our inventory. In addition to the restocking fee, customers are also responsible for the initial shipping cost of the item as well as the return shipping costs. These charges will be deducted from your refund amount as well.
If you have any questions concerning our return policy, please contact us at:
+1 (647) 955-8557