US Sales
Reach out to our US sales team for information on product availability and technical details.
Canada Sales
If you are visiting from Canada please get in touch with our Canadian sales team for more information.
Customer Service
To check the status of your order or to begin a return or warranty claim, please visit our support center.
How is the Order Processing Handled at Fireplace Junction?
At Fireplace Junction, we place a high value on the fast and efficient processing of each order, and our commitment to providing personalized service is reflected in our dedicated agent approach. We strive to ensure that each order is handled with care and attention to detail, and that our customers receive their products in a timely and hassle-free manner.
We work with the largest brands in the industry *
Availability Check
We begin the order processing by cross-checking the ordered items with the inventory data of over 100 distributors and dealers in the United States and Canada.
Efficient Matching
Once we have identified the availability of the ordered items, we select the most efficient distribution point, which could be a dealer or distributor, to dispatch the items.
Fulfillment & Shipping
Our delivery partners will handle the items for shipment to your location and you will be provided with tracking information to monitor your delivery.
Electric Heaters
Gas Heaters